One of your neighbors gets a delivery, and instead of just dropping off the package and moving on, the courier decides to… relieve himself. Right there, in your shared outdoor space.
Imagine coming home after a long day, only to discover an unpleasant surprise lurking beneath your outdoor stairs.
No, not a missing parcel or a damaged box—but something far worse.
That’s exactly what happened to one frustrated resident who reached out for help after witnessing this shocking incident—caught in full detail on a doorbell camera.
The Delivery Debacle: What Really Happened?
According to the neighbor, the parcel was delivered by Evri.
Once the drop-off was done, the driver returned to his car, grabbed some toilet paper, and headed underneath the exterior stairs—where he defecated. Yep, you read that right.
Since the package wasn’t theirs, the resident had no reference number to file a formal complaint.
Still, they were desperate for just one thing: for someone to clean up the mess.
It reeked, posed a health hazard, and there was no communal service in place to handle something like this.
Taking It Seriously (As We Should)
When the email hit the inbox of Harvey Dorset at This Is Money, it stood out for obvious reasons
It’s not every day you get a message about a delivery driver leaving more than just a parcel.
The sender even included a video of the act—yes, really.
In today’s world of booming online shopping, we’ve all become familiar with the ups and downs of courier services.
Whether it’s Evri, DPD, Royal Mail, or Yodel, missed parcels, damages, and delays are part of the game. But this situation? A whole new level.
Many delivery drivers work long hours as self-employed contractors, rushing to meet daily quotas.
But still—this is not the kind of “delivery” anyone expects or should have to deal with.
The Health Risk and Reputation Hit
Beyond the sheer disgust, the resident was right to be concerned.
Human waste in a shared living area isn’t just gross—it’s a genuine health risk.
And it doesn’t just tarnish the local environment; it damages Evri’s public image too.
To make matters worse, Evri hasn’t exactly been winning fans.
Ofcom recently ranked them as the parcel company with the highest number of dissatisfied customers—for the second year running.
Evri Responds: Finally, a Cleanup
Fortunately, once contacted about the incident, Evri took swift action.
A company spokesperson issued an apology, stating:
“We are very sorry about this unacceptable behaviour which is not representative of the vast majority of couriers who deliver for us.
We have a zero-tolerance policy and the courier will no longer deliver on our behalf.”
And to make things right, Evri also arranged for a professional cleaning crew to come and handle the mess.
A Mess Resolved (Mostly)
While this is one of the more unusual complaints to hit a consumer advice desk, it serves as a reminder: delivery companies need to be held accountable, not just for where packages end up—but for how their drivers behave.
At the end of the day, no one should come home to that kind of “special delivery.”
Thankfully, in this case, justice—and a mop—were swiftly delivered.