Taxpayers who need assistance regarding tax-related issues have been urged to go to Fourways Mall in Johannesburg, where they can receive help from the Tax Ombud.
The purpose of the Tax Ombud’s presence at the mall is to provide assistance to individuals who have complaints about the South African Revenue Service (SARS). Yanga Mputa, the Tax Ombud, mentioned that the aim is to raise awareness about the free and unbiased services offered to taxpayers who have grievances against SARS. This initiative is part of a broader effort to bring these services directly to communities across the country.
The Tax Ombud has been giving updates on the status of existing tax complaints and, more importantly, assisting those who wish to file new complaints. The response from taxpayers, tax practitioners, and businesses has been highly positive, highlighting the need for such services within communities.
This program at Fourways Mall started on August 22, 2023, and will continue until August 28, 2023. Even though the Office of the Tax Ombud intends to expand its reach, including more face-to-face interactions with stakeholders, Mputa emphasized that both digital and personal engagement methods are important.
Taxpayers seeking assistance are encouraged to visit the Fourways Mall food court, where a team of specialists is available to address tax-related inquiries and help with complaints. The Office of the Tax Ombud remains dedicated to safeguarding taxpayer rights while also ensuring that taxpayers fulfill their tax obligations.
The visit to the mall is part of the Making Taxpayers’ Rights Matter campaign launched by the Tax Ombud in August 2023. The types of complaints commonly addressed include delays in tax refund payments and cases of identity theft.
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