Emirates aims to become the first Autism Certified Airline to create a more inclusive travel experience for passengers with sensory sensitivities

Navigating airports and international flights can be daunting for many individuals with autism.

In an effort to create a more inclusive and welcoming travel environment, Emirates has launched a groundbreaking initiative to become the world’s first Autism Certified Airline.

This move is aimed at providing a smoother and more accommodating experience for passengers with autism and sensory sensitivities.

Steps Taken to Improve Accessibility for Passengers with Autism

Training for Emirates Staff

A key aspect of this initiative involves comprehensive training for Emirates staff.

The airline has committed to training over 30,000 of its cabin crew and ground staff to better understand and address the needs of travelers with autism and sensory sensitivities.

This training will help staff recognize and manage the spectrum of autism, clarify misconceptions, and identify potential triggers that may cause discomfort for passengers.

The training builds upon the foundation laid in 2023 when 23,000 Emirates employees completed an “Introduction to Autism and Hidden Disabilities” course, ensuring that they are prepared to provide more supportive and empathetic service to all passengers.

Collaborating with Experts for Certification

In order to receive formal recognition, Emirates is working closely with the International Board of Credentialing and Continuing Education Standards (IBCCES), an authority in autism and neurodiversity training.

The airline’s efforts include extensive surveys and data collection from over 14,000 individuals with disabilities, interviews with industry professionals, and flight audits on both long- and short-haul routes.

This information will be used to finalize Emirates’ certification as the first Autism Certified Airline in the world.

New Services and Sensory Guides to Enhance the Travel Experience

Introducing Sensory Guides for Passengers

To further support passengers with autism, Emirates is rolling out sensory guides, which will be available digitally.

These guides will help travelers make informed decisions about the environments they will encounter, both at the airport and on the aircraft.

The sensory guides are designed to address common triggers, such as sound levels, lighting, and potential sights and smells, based on a thorough audit of facilities and in-flight experiences in Dubai.

Neurodiverse Sensory Products for a Better Flight Experience

Emirates is also planning to introduce sensory fidget toys and other neurodiverse sensory products for use during flights.

These products are designed to help with focus and anxiety, allowing passengers to have a more comfortable and enjoyable flight experience.

Looking Ahead to a More Inclusive Travel Experience

Emirates’ initiative to become the first Autism Certified Airline is a promising step forward in making air travel more inclusive for people with autism and sensory sensitivities.

As the airline rolls out these changes in 2025 and beyond, passengers can expect a travel experience that is more accommodating, understanding, and tailored to their unique needs.

This article was published on TDPel Media. Thanks for reading!

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