MTN announces free international calls, SMS for customers in Ukraine

By Samantha Allen

Published: March 3, 2022 | 2:21 PM GMT

The Mobile Telephone Network (MTN) has announced that it will be offering free international calls and SMS to all existing prepaid and postpaid customers to and fro Ukraine due to the war.

In a statement by the company, it noted that concerns regarding connection issues have been addressed as they have commenced the implementation of surefire measures to ensure uninterrupted connectivity.

Each active MTN subscriber will receive 30 mins of free voice calls and 50 free SMS to Ukraine which will be valid till March 31, 2022.

In the statement, the company noted that the offer is aimed at supporting customers to stay in touch with their loved ones while eliminating associated International Direct Dialing (IDD) costs due to high International Telecommunication Regulations (ITR) to Ukraine.

“We understand that some of our customers in Ukraine have experienced challenges to contact their loved ones.

As a result, we have stepped in with support to ensure that our customers, both at home and in Ukraine, are still able to connect with family and friends, All of our customers will benefit from the waived SMS and voice call fees to and from Ukraine.

This blanket waiver has been put in place as an immediate response to the need.

We’ve worked closely with our industry body GSMA to make the connection easier.

Whilst MTN does not have operations in Ukraine, we have heeded the call to remain responsive to our customers in their time of need,” the statement reads.

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MTN announces free international calls, SMS for customers in Ukraine

About Samantha Allen

Samantha Allen is a seasoned journalist and senior correspondent at TDPel Media, specializing in the intersection of maternal health, clinical wellness, and public policy. With a background in investigative reporting and a passion for data-driven storytelling, Samantha has become a trusted voice for expectant mothers and healthcare advocates worldwide. Her work focuses on translating complex medical research into actionable insights, covering everything from prenatal fitness and neonatal care to the socioeconomic impacts of healthcare legislation. At TDPel Media, Samantha leads the agency's health analytics desk, ensuring that every report is grounded in accuracy, empathy, and scientific integrity. When she isn't in the newsroom, she is an advocate for community-led wellness initiatives and an avid explorer of California’s coastal trails.