WARNING: Fitbit recalls nearly two million watches…here’s why

Fitbit is recalling almost two million of their globally sold Ionic smartwatches after it was found that the watch’s lithium-ion battery can overheat, posing a serious burn hazard.

‘BURN INJURIES’: FITBIT SMARTWATCHES RECALLED

The announcement made by the US Consumer Product Safety Commission, came after Fitbit voluntarily decided to pull their Ionic smartwatches from the market after they received 115 reports in the US and 59 reports internationally of the battery overheating.

The US Consumer Product Safety Commission stated in the recall notice that 78 reports of burn injuries in the United States including two reports of third-degree burns and four reports of second-degree burns were made. A total of 40 reports of burn injuries were made internationally.

Fitbit Ionic: Customers to be refunded

In a statement to the New York Post, Fitbit said: “The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.”

Users of Ionic Fitbit smartwatches are urged to stop using the watches immediately and to contact Fitbit to receive pre-paid packaging to return the device for a full refund. Users will also receive 40% discount on selected Fitbit products.

About 1 million of the recalled smartwatches were sold in the U.S between September 2017 and December 2021 while another 693 000 watches were sold elsewhere on the globe. Ionic watches are sold for between R3 000 and R5 000 each. Fitbit discontinued production of the Ionic smartwatch in 2020.

The recall is only on the Fitbit Ionic smartwatches sold with a polyurethane band and a 1.4-inch colour LCD screen.

Not the first time

CNBS news reports that the recall comes eight years after Fitbit recalled its Fitbit Force activity-tracking wristband after receiving almost 10 000 reports of the wristband irritating skin and causing blistering.

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The Fitbit Ionic smartwatch in charcoal/grey. Photo: US Consumer product Safety Commission.
»WARNING: Fitbit recalls nearly two million watches…here’s why«

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