A family is criticizing the RAC after their elderly parents were left stranded for a staggering 25 hours following the breakdown of their Nissan Leaf.

The incident highlights concerns about the responsiveness of breakdown recovery services, particularly for vulnerable customers.

According to reports, the couple’s car malfunctioned at their home. With their membership offering roadside assistance, the family contacted the RAC expecting a swift resolution.

However, what followed was a frustrating wait that stretched into a full day and night.

Concerns Raised About Service Levels

This incident raises questions about the RAC’s ability to meet customer expectations, especially for those who rely on their services in potentially stressful situations.

The extended wait time left elderly parents vulnerable and exposed for a significant period.

The family’s experience is not an isolated one. Reports suggest social media and online forums are filled with similar complaints regarding the RAC’s response times.

This highlights a potential need for the company to address these concerns and ensure their services deliver the level of support their customers expect.

Breaking News