Greggs, the popular bakery chain, faced a significant setback as a major IT outage disrupted operations, leading to widespread closures of its stores across Britain.
Customers, including commuters in cities like Cardiff, London, Manchester, and Newcastle, were left disappointed as they found the stores closed or accepting only cash payments due to technical issues with card transactions.
Technical Woes: Greggs Stores Nationwide Grapple with IT Outage, Leading to Cash-Only Transactions and Morning Coffee Shortages
A widespread technical glitch paralyzed Greggs’ operations, resulting in cash-only transactions and shortages of morning essentials like coffee.
Customers expressed frustration on social media platforms, reporting closures of stores despite staff continuing to bake inside.
The bakery chain acknowledged the issue and assured customers that they were working to resolve it promptly.
Chaos at Greggs: Bakery Chain Grapples with Technical Issues, Temporarily Closing Stores Across the UK, Customers Vent Frustration
Greggs faced chaos as technical problems forced the temporary closure of its stores nationwide, prompting customers to express their frustrations on social media.
Reports of closures and cash-only transactions flooded in from various cities, highlighting the widespread impact of the IT outage on the bakery chain’s operations.
Retail Experts Warn of Fragile Digital Infrastructure Amid Concerns Over Increasing Dependence
The recent IT issues faced by Greggs, along with other major retailers like Sainsbury’s and Tesco, have raised concerns about the fragility of digital infrastructure.
Experts warn that growing dependence on digital systems could lead to more widespread disruptions in the future, highlighting the need for robust contingency plans to mitigate such risks.
Greggs Continues Growth Plans Despite IT Setback, Eyes Expansion and Increased Presence
Despite the setback caused by the IT outage, Greggs remains focused on its growth trajectory, aiming to double sales over five years without increasing prices in 2024.
The bakery chain plans to open more stores in locations where it lacks a strong presence, emphasizing its commitment to expanding its footprint and reaching more customers across the UK.
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