“This unfortunate incident is caused by a cable breakage which connects to the State Information Technology Agency (Sita). A team of home affairs and Sita technicians is working tirelessly to ensure that the cable breakage is resolved.”
The department said its services were limited to passport collections.
Handwritten death certificates will be issued for burial purposes, with computerised certificates to be issued when the system is back online.
“We are waiting for Sita to give us information on the estimated time of restoration of the system.
“We apologise for the inconvenience caused by this unfortunate network failure.”