Apple might discontinue providing customer service on social media.

You could discover there are fewer methods to get assistance the next time your iPhone is acting up.

According to various sources cited by MacRumours, Apple is reportedly planning to discontinue a wide range of online support services in the upcoming months.
Don’t ask for help on Twitter, YouTube, or the Apple Support Community because those platforms may cease to exist later this year.

Currently, Apple personnel who work on the affected platforms respond to tweets, comments, and discussions from users by offering support.
But as on October 1, a bot that generates pre-written comments will take the place of Apple’s human support workers on Twitter. At the moment, mentioning @AppleSupport on Twitter prompts a prompt response with advice and the choice to continue the conversation through direct messaging.

Apple will no longer assist users with technical issues in the comments section of YouTube videos that have been posted to the Apple Support channel.
The Apple Support Community will presumably be the resource that will be affected by the changes the most. Customers can offer assistance with other users’ technical issues on the forum and share helpful hints, such as guidance on how to keep iPhones powered down and concerns regarding device storage.


However, it appears that Apple will do away with the salaried Community Specialist position. This support representative essentially acts as a moderator, directing users to pertinent answers and removing questions that have already been answered.
What does that mean for the poor clients that need tech support? You can still call Apple directly, start a live chat on their website, or make an appointment to visit a store, though.

Apple is reportedly promising to retrain the impacted staff to operate its phone lines rather than firing them. That might mean that either this is already the most widely used method for clients looking for assistance or that it is preparing for a spike in calls as a result of its move.
Apple did not immediately respond to requests for comment.

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