HSBC has apologized after a technical glitch left more than 10,000 customers unable to access their online accounts yesterday.
The outage, which began just after 7am, meant many customers could not take part in the Black Friday sales.
It also coincided with the last Friday of the month, when many workers are paid, leaving them unable to check if their salaries had been deposited.
Customers expressed their frustration on social media, with many complaining about the timing of the outage.
One customer wrote on Twitter: “Bit worrying that big banks like HSBC can go down for this many hours.
I need access to my account.” Another complained: “Literally the worst timing ever. People got paid and have bills to pay.”
HSBC said the glitch was caused by an internal system issue and did not affect customers with First Direct or M&S Bank, which are divisions of the company.
A spokesman for HSBC said yesterday: “We’re working hard to restore HSBC UK’s mobile and online banking service.
We understand this is really frustrating for some of our customers and we are really sorry for the inconvenience.”
Social Media Reaction
On Twitter, customers responded to HSBC’s apology with further frustration.
One user wrote: “Oh dear, on Black Friday, of all days!” Another added: “HELP! HSBC app is down.
On payday too.
I have bills that need paying!!!” And one vented: “Payday for many, plus Black Friday, and HSBC decides there’s going to be an outage across their mobile app and online banking.
The outage was particularly disruptive as it occurred on Black Friday, a major shopping day when many people are looking to make purchases.
HSBC customers who were unable to access their accounts were unable to take advantage of Black Friday deals.
The HSBC outage highlights the importance of banks having robust IT systems in place to prevent service disruptions.
The timing of the outage, which coincided with Black Friday and payday, was particularly unfortunate and caused significant inconvenience for customers.