Ariana Grande is making sure her fans get the fair shot they deserve at tickets for her upcoming Eternal Sunshine Tour.
After scalpers snatched up a huge number of tickets, the pop superstar and Ticketmaster are rolling out plans to put them back in the hands of genuine fans.
Ticketmaster Cancels Problematic Purchases
Ticketmaster shared an update on social media on Wednesday about the tour, explaining that some tickets had to be canceled because they violated the company’s purchase terms.
“Last October, we worked with the tour to cancel a portion of tickets that had been identified as violating our ticket purchase terms,” the statement read.
It continued: “Our focus is ensuring those tickets are reissued directly to fans, through a request process coming in February.”
Ticketmaster emphasized that the move is meant to prevent “bad actors” from hoarding tickets.
While most ticket allocations will be random, the company also promised to prioritize fans who had resale tickets canceled due to someone else breaking the rules.
Ariana Thanks Fans for Their Patience
Grande reposted Ticketmaster’s message on her Instagram Stories, taking a moment to thank fans for sticking with her.
She wrote, “Love you all so much and thank you for your patience… more information soon.”
A source told People that Grande’s team has been actively trying to keep prices as reasonable as possible.
By skipping “platinum” and dynamic pricing systems that raise ticket costs based on demand, they hoped to reduce the number of tickets ending up on resale sites at inflated prices.
Fans Voice Their Frustration
Even with these measures, not all fans were satisfied.
Social media erupted with complaints:
- “Why not turn off the resale prices for every show? The cheapest ticket is like $800!”
- “TURN OFF RESALE & HAVE THEM PRICED ONLY AT FACE VALUE.”
- “What about people who couldn’t even buy tickets initially? Not my problem that people bought resell tickets at $1k+.”
- “The only real solution is to cancel and re-list all reseller tickets at face value with a 1–2 ticket limit per order.”
The frustration comes after her tour sold out in minutes last September, only to see scalpers immediately put tickets back on the market for exorbitant prices.
Ariana Takes Action Behind the Scenes
Grande addressed fans on Instagram at the time, saying she was “incredibly bothered” by the resale chaos.
Despite being on set, she reassured fans that she was on the phone during every free moment, fighting for a solution.
She wrote, “I hear you, and hopefully, we will be able to get more of these tickets into your hands instead of theirs. It’s not right.”
She added that she and her team were doing everything possible to correct the situation, ending with a heartfelt note: “I love you all so much, and thank you for your patience and understanding.”
Eternal Sunshine Tour Marks a Six-Year Return
The Eternal Sunshine Tour, launching in June 2026, will be Ariana Grande’s first tour in six years.
She first announced plans for the tour last August to support her 2024 album, which has already earned her accolades.
Her album helped her take home Best Pop at the 2025 MTV Video Music Awards, while her single Brighter Days Ahead won Video of the Year.
During her acceptance speech, she gave a special shoutout to her fans, calling them “fiercely loving and supportive,” and teased the tour by saying, “We’ll see you on tour!”
Fans Can Expect More Updates Soon
With Ticketmaster preparing to reissue canceled tickets and Grande personally advocating for fans, there’s hope that more concertgoers will be able to enjoy the tour without paying inflated resale prices.
Fans are watching closely, eager for the February ticket request process to roll out.
Share on Facebook «||» Share on Twitter «||» Share on Reddit «||» Share on LinkedIn