Digital Confusion: Study Reveals Older Adults Struggle with Tech Jargon

Digital Confusion: Study Reveals Older Adults Struggle with Tech Jargon

Unlocking the Digital World: Older Adults Grapple with Tech Jargon

A recent study involving 2,000 individuals aged over 65 sheds light on the challenges older adults face when deciphering digital terminology.

From hyperlinks to phishing, many of these terms leave them perplexed.

Top 20 Confusing Tech Terms

Among the most bewildering digital terms for older adults are “processor,” “malware,” and “USB-C.” The list also includes “cookies,” “IP addresses,” and “smishing,” reflecting the complexity of modern technology.

Digital Dictionary to the Rescue

In collaboration with AbilityNet and lexicographer Susie Dent, BT Group has introduced the Digital Dictionary.

This resource aims to simplify the 21 most commonly misunderstood words used on the internet, empowering older individuals to navigate the online world with confidence.

The Struggles of Older Generations Online

The study reveals that individuals over 65 spend an average of just five and a half hours per week online, with 78 percent feeling left behind due to their limited digital knowledge.

Over half (54 percent) wish they were more tech-savvy, but motivation remains a barrier for 17 percent.

Navigating the Maze: Challenges and Frustrations

Older adults encounter various challenges, including the feeling of information overload and the need for guidance.

However, 16 percent fear being seen as burdensome if they seek assistance with technology.

Frustration, along with feelings of silliness or stupidity, prevails among those grappling with online jargon.

The Digital World: A Mix of Positives and Negatives

While the online world offers easy access to information, convenience, and connectivity with friends and family, it also poses concerns.

Scams (34 percent) and privacy issues (14 percent) top the list of dislikes about being online.

Additionally, 10 percent express skepticism about the credibility of online information.

Empowering Older Adults in the Digital Age

BT Group aims to create a more inclusive society by providing resources and support for older adults to embrace the digital world.

The goal is to boost their confidence and equip them with the skills needed to thrive in the digital age.

The Digital Jargon Older Adults Struggle to Understand

  1. Smishing
  2. Vishing
  3. Hyperlink
  4. USB-C
  5. Ransomware
  6. URL
  7. Phishing
  8. QR code
  9. Cloud
  10. Malware
  11. IP address
  12. Cookies
  13. Streaming
  14. Tabs
  15. Processor
  16. Spam
  17. Antivirus
  18. Hardware
  19. Browser
  20. Upload
  21. USB
  22. Social media
  23. Emoji
  24. Webpage
  25. App
  26. Google
  27. Download
  28. Search Engine
  29. Software
  30. Smartphone
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