What You Need To Know About ATM Dispense Error

What is a Dispense Error?

It is an error that occurs when your account is debited for a transaction and value is not received, EITHER:

Your transaction fails at the point of making payments via POS/Web but your account is debited for the same value.

Cash is not dispensed from the ATM but the exact amount has been debited from your account.

What do I need to do to resolve a Dispense Error?

Typically, money reversal is automatic and takes some time as stated below:

Local Transactions – Your bank’s ATM 24 hours

POS/Merchant Website – 3 working days

Other Bank’s ATMs/POS/Merchant Website – 2 – 3 working days

Foreign Transactions International Terminals – 45 days


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