Have you ever entered a healthcare facility and seen the employee behind the glass with papers everywhere, empty cups of coffee, and seemingly no intention of helping you?
A patient kiosk allows patients to check in independently, reducing the required staff and improving data collection rates. Here are three ways these digital touchpoints streamline processes:
- Streamlined Check-In Process
The patient check-in process is one of the most critical workflows in healthcare, but it’s also often a bottleneck for efficiency. When front desk staff is overloaded with other tasks, like scheduling, answering calls, and verifying insurance, they can’t give the process the attention it needs to keep things moving. Fortunately, medical check-in kiosk can help streamline the intake process by providing a user-friendly way for patients to check in and complete paperwork.
By placing a self-serve kiosk near the entrance, patients can quickly sign in and start completing paperwork, freeing up time for front desk staff to assist with more pressing matters. Additionally, allowing patients to check in electronically removes the need for physical queues, which can be an uncomfortable and potentially bacterial risk for patients and staff.
Moreover, a medical kiosk with image-based scanning can scan and verify a patient’s ID, driver’s license, or insurance card, which reduces claim rejections and makes the patient experience more seamless and efficient. Integrated with your mobile app, a healthcare kiosk can notify patients of copayments and balances they’ll need to pay before being seen, eliminating awkward conversations in the waiting room and improving overall office satisfaction.
If you want to deploy a healthcare kiosk at your practice, look for a reputable manufacturer with experience designing and integrating medical kiosks. A good manufacturer will understand the industry’s specific challenges and be better equipped to create a solution to meet those needs.
- Enhanced Security
Patient kiosks make the intake process more secure by requiring ID scans and allowing patients to input their information digitally. Many also offer facial recognition technology to protect patients’ privacy and security. It helps reduce unauthorized access and allows staff to focus more on other tasks.
Patient self-check-in kiosks eliminate the need for paper and allow patients to complete many medical forms and information collection tasks in less time. It helps decrease office wait times and improves overall patient satisfaction. In addition, by automating some of the most time-consuming tasks, hospitals can free up valuable frontline staff members to provide more personalized care and services.
The best healthcare patient kiosks are designed using tried-and-true consumer technologies that customers and staff know. Integrated kiosks powered by iOS tablets are more intuitive for users and can cost significantly less to deploy and maintain over their lifetime than legacy systems.
Av interactive kiosks enable a range of fast and convenient self-service experiences, including patient check-in, pharmacy pickup, and in-aisle checkout, all on a single platform. Featuring integrated scanning, power management, Wi-Fi compatibility, and various durable mounting options, the solution is scalable and easy for healthcare providers and retail pharmacies.
- Increased Patient Satisfaction
Patient self-service kiosks enable patients to complete all necessary forms without needing the assistance of a staff member. It helps medical offices lighten the workload and lets employees focus on greeting guests and answering more complex questions. Ultimately, it creates a more satisfying experience for everyone involved and improves patient satisfaction.
Medical kiosks can also be used to display information like maps and directories, which improves guest navigation. These features help visitors and guests navigate your hospital, alleviating frustration from not knowing where to go or what to do. It can also save your team valuable time that would otherwise be spent searching for this information.
With healthcare self-service kiosks, your medical office can utilize digital signage to display their expected wait times. It gives patients and visitors clear expectations of their wait time and can prevent any stress from unexpected delays. It is especially beneficial if you are trying to manage high visitor numbers.
With a kiosk that offers QR code scanning and optical character recognition, your patient can quickly check in with their ID and insurance card in seconds. It reduces the need to ask staff for assistance, which helps increase overall patient satisfaction and decreases waiting time. You can also use a medical kiosk with a queue management system to let your patients join virtual queues via WhatsApp and receive real-time updates on their positions.
- Increased Revenue
Patient kiosks offer a more personal, intuitive check-in experience than traditional paper forms. They can also allow patients to make self-service payments or copayments. It helps medical practices increase revenue, improve collection rates, and boost productivity.
By automating tasks like registration and payment, kiosks can reduce employees’ time distributing and collecting paperwork, manually entering data, and dealing with errors. Ultimately, this allows staff to focus on customer service and other high-value interactions.
In addition, kiosks can help medical practices keep up with patient volume by regulating incoming traffic and eliminating bottlenecks. It keeps wait times low and increases office productivity, which in turn helps to decrease medical bills.
Patient kiosks can be deployed as freestanding devices or as handheld tablets. Choosing the right option is critical because not all stalls are created equal. For instance, some may require a more enormous initial investment than others. Additionally, some kiosks can be more expensive to maintain over the long term.
However, tablet-based kiosks can provide the same functionality for a fraction of the cost, offering the superior processing power, security, and camera resolution of iOS technology that patients and staff know and love. Plus, they can support multiple software applications and peripherals for a complete, customizable solution.