Service Delivery: FCTA Scales Up Staff Exposure To ICT

Service Delivery: FCTA Scales Up Staff Exposure To ICT

No fewer than 2,300 members of staff of the FCT Administration have been exposed to various Information Communication Technology (ICT) skills to improve service delivery to residents in the territory.

It was gathered that the trainees were drawn from various Secretariats, Departments and Agencies (SDAs) of the FCTA, through the continuous capacity building interface scheme of the FCT Department of Reform Coordination and Service Improvement (RCSI), within the last eleven months.

The Director of Reforms Co-ordinator Service Improvement, RCSI, Dr.

Jumai Ahmadu made this disclosure during an interactive session with Journalists on programmes and activities carried out by the Department, which represented the summary of end the year report for 2021.

Ahmadu explained that the training programmes were to train the trainers with the aim of bringing the workforce up to date with current technological trends, for efficiency in the system.

She noted that the department leveraged on continuous exposure of staff to capacity building initiatives especially in ICT, to enhance improved service delivery to residents in the Territory.

According to her, RCSI which was established by the FCTA in January 2020 , to serve as a focal point for driving all changes, reforms, innovation and improvement efforts within the Administration in line with the overall frameworks set by the Office of the Head of the Civil Service of the Federation, Bureau of Public Service Reforms (BPSR), and other Central Agencies of Government, has been putting in place structures to boost its operations.

She listed some of the programmes and activities carried out by the Department for the year 2021 to include: launch of the Citizens’ Engagement Platform; Town Hall Meeting on Resettlement & Compensation; One Day Retreat on issues of Multiple Taxation; Town Hall Meeting on removal of illegal structures in the FCT.

Sensitisation of Citizens
She said that others include: Lagos Retreat on Multiple Taxation, sensitization on citizen engagement Platform across the 6 Area Councils, Staff Recognition Award 2020, enlightenment workshop In Partnership with Code of Conduct Bureau on strict compliance with the Rules guiding assets declaration.

According to her, “three Day Sensitization Workshop for Desk Officers on the use of the citizens engagement platform, BPSR Lunchtime series held monthly.

“Training of website managers and partnership with the Bureau of Public Service Reforms on the participation in the scorecard of assessment in FG websites.

He also highlighted the domestication of the FG E-Government Master Plan – talks with the National Information Technology Development Agency (NITDA) and the
deployment of standard operating procedures in partnership with the office of the head of the civil service of the Federation-on going.

Lateefah Ibrahim
Service Delivery: FCTA Scales Up Staff Exposure To ICT

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