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Cyberattack Disrupts Thousands of MGM Resort Guests in Las Vegas

A cyberattack has left thousands of guests at MGM Resorts in Las Vegas stranded, unable to access their hotel rooms and causing disruptions across the famous Las Vegas Strip.

Scope of the Attack

MGM Resorts International, a major player in the Las Vegas hospitality industry with approximately 48,000 rooms on the Strip, including renowned properties like Mandalay Bay, the Bellagio, Luxor, and MGM Grand, has fallen victim to a cyber attack. This incident has had far-reaching consequences, affecting various aspects of the resort experience.

Impacted Services

The cyber attack has resulted in the disruption of critical services at MGM Resorts. Guests have been locked out of their hotel rooms, rendering their room keys useless. Additionally, the attack has affected the functioning of the company’s email systems, reservations, and booking processes. Even casino slot machines have been rendered out of service, causing inconvenience for patrons.

MGM’s Response

MGM Resorts International responded swiftly to the cyber attack. The company identified the cybersecurity issue and promptly initiated an investigation in collaboration with leading external cybersecurity experts. Law enforcement was also notified, and immediate steps were taken to safeguard the company’s systems and data. This involved shutting down certain systems to contain the threat.

Ongoing Investigation

As the situation unfolds, MGM Resorts continues to investigate the nature and extent of the cyber attack. The company is working diligently to understand the full scope of the incident and take appropriate measures to mitigate the impact.

Guest Experience and Operational Challenges

The cyber attack has disrupted the guest experience at MGM properties. Reports indicate that the entire system, both internally and externally, is affected, creating uncertainty about when services will be fully restored. Operations that rely on computer systems are currently being conducted manually, leading to operational challenges.

Guest Reactions

Guests staying at MGM properties have taken to social media to share their experiences and frustrations. Many have expressed their inability to access their rooms, while others have highlighted the inconveniences caused by the attack.

MGM’s Significance in Nevada

MGM Resorts International is a major employer in Nevada and owns a significant portion of the casinos along the Las Vegas Strip. The cyber attack has had implications not only for guests but also for the broader Las Vegas hospitality industry.

Impact on Services

The disruption has led to the temporary unavailability of MGM Resorts’ website, redirecting potential guests to make reservations via phone. Additionally, restaurants at MGM properties are accepting only cash transactions, and room orders have been paused.

As the investigation continues and efforts are made to restore normalcy, the incident serves as a reminder of the vulnerabilities faced by organizations, even in the heart of one of the world’s most renowned entertainment destinations.

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