…By Larry John for TDPel Media.
A man named Liam Halewood found himself without food or money after a disastrous incident with his KFC order placed through the Just Eat app.
Spending £23.47 on his desired treat, he eagerly awaited its arrival, only to be met with disappointment.
The Unfortunate Mix-Up
Upon inspecting the delivery at his doorstep, Liam realized that it wasn’t his anticipated double bucket.
Consequently, he promptly returned the order to the delivery driver, who advised him to contact customer services to resolve the issue.
Frustrating Refund Process
To his dismay, when Liam reached out to Just Eat, he was informed that he needed to provide a “good quality photo” of the incorrect order to receive a refund.
However, since he no longer possessed the item, he was unable to fulfill this requirement.
Battling Big Corporations
Liam, hailing from Allerton, expressed his frustration, stating that individuals should stand up for their rights and avoid being exploited by billion-pound companies.
Although he ultimately managed to secure a refund in a previous incident involving a Greggs order, he recognized the challenges of dealing with such entities.
Recognizing the significance of his experience, Liam emphasized the need to raise awareness and ensure that others receive the justice they deserve when faced with similar situations.
Despite the criticism he may face for his actions, he firmly believes that every pound matters, especially when the product is not delivered as expected.
Just Eat Responds
A spokesperson for Just Eat expressed regret over the customer’s negative experience, acknowledging that it did not align with their commitment to providing a positive ordering experience.
They confirmed that a full refund had been processed and that they had been in contact with Liam to address the issue.
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