Erika Gemzer, a pregnant Airbnb host, is demanding answers from the company after her home was flooded with sewage by reckless guests.
The flooding left her homeless, $300,000 in debt, and due to give birth in the coming days.
Gemzer says that Airbnb has done little to help her despite her repeated requests for assistance. She has been offered a fraction of the cost of the damage and has been asked to sign away her rights to future reimbursement claims.
Gemzer is now sharing her story in the hope that Airbnb will finally take responsibility for the damage caused by their guests. She is also hoping to raise awareness of the risks of hosting on Airbnb.
Airbnb Host’s Nightmare
Erika Gemzer, a pregnant Airbnb host, is living a nightmare after her home was flooded with sewage by reckless guests. The flooding left her homeless, $300,000 in debt, and due to give birth in the coming days.
Guests Cause Sewage Flood
On April 14, 2023, Gemzer’s Airbnb guests clogged the toilet in the upstairs unit of her home and damaged the valve that manages water flow.
The water ran for over 15 hours, flooding all three levels of the building with sewage.
Pregnant Host Left Homeless
Gemzer was forced to evacuate her home and has been living in temporary housing ever since. She is due to give birth any day now and is struggling to find long-term housing.
Airbnb Offers Little Help
Gemzer has been on the phone with Airbnb for dozens of hours and has exchanged over 90 emails with the company. However, Airbnb has only offered her a fraction of the cost of the damage.
Host Demands Answers
Gemzer is demanding answers from Airbnb. She wants to know why the company has not done more to help her and why they are not covering the full cost of the damage.
Pregnant Host’s Plea for Help
Gemzer is sharing her story in the hope that Airbnb will finally take responsibility for the damage caused by their guests. She is also hoping to raise awareness of the risks of hosting on Airbnb.
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