If you’ve ever tried squeezing a group of friends and all your weekend bags into an Uber, only to awkwardly realize the car can’t handle it, you’re not alone.
To make life easier for both riders and drivers, Uber South Africa has just rolled out new passenger and luggage guidelines for all its ride types — and yes, this includes everything from regular cars to the recently launched motorbike option.
Aiming for Smoother, Safer Rides
According to Uber, the goal behind these updated rules is simple: to boost comfort, safety, and efficiency.
The changes aim to prevent those last-minute surprises when a driver pulls up and there’s no space for all your suitcases.
And while these guidelines set general expectations, riders are still encouraged to have a quick chat with their drivers if they’re unsure whether everything will fit.
“Whether you’re going solo or heading out with the whole crew, we want every trip to go as smoothly as possible,” Uber South Africa said in a statement.
“Safety and comfort come first — especially when you’re traveling with bags.”
Here’s What’s New for Each Uber Ride Option
If you’re wondering what these new rules mean for you, here’s a breakdown of how many people can ride — and whether your luggage gets to come along:
| Uber Service | Max Passengers | Luggage Allowed? |
|---|---|---|
| Uber Moto | 1 | No |
| Uber Go | 2 | Yes |
| Uber X | 3 | Yes |
| Uber Comfort | 3 | Yes |
| Uber Black | 3 | Yes |
| Uber XL | 6 | Yes |
| Uber Van | 7 | Yes |
What’s the Deal with Uber Moto?
One of the newest and most interesting additions to Uber’s lineup in South Africa is Uber Moto, a two-wheeled ride option that’s all about getting around town quickly and on a budget.
It’s currently operating in specific areas of Johannesburg, mostly around the western suburbs of the CBD.
So far, you can catch an Uber Moto in neighborhoods like Braamfontein, Melville, Greenside, Brixton, Mayfair, Fordsburg, Rossmore, Langlaagte, Richmond, and around the University of Johannesburg.
Just remember — it’s a one-person ride, and no luggage allowed.
If you’re looking to send something instead of traveling yourself, Uber recommends using their courier service for that.
Need to Bring Bags? Pick the Right Ride
It’s easy to forget that not all Uber rides are created equal when it comes to space.
If you’re traveling with shopping bags, suitcases, or even just a gym bag, your best bet is to avoid Uber Moto entirely and go for something like Uber Go, X, Comfort, or larger ride types like XL or Van if you’re with a group.