Technical Support Engineer, Level 3 – Azure App Services at Tek Experts

Technical Support Engineer, Level 3 – Azure App Services at Tek Experts – TDPel Jobs

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:
Job Title: Technical Support Engineer, Level 3 – Azure App Services
Job ID: 244783Location: Lagos

About the Role
We are looking to add to our team of software support engineers. You would be working within our backup and recovery team, supporting Azure recovery (vaults) and backup scenarios focusing on issues around how data for backup in Azure is replicated and synchronized.
You will also be dealing with data restore.
What You’ll be Doing
Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Seeks supplemental training to improve performance and develop specialization.
What You’ll Need
B.Tech Degree in related fields
3+ years experience in technical or customer support
Strong researching, problem solving and troubleshooting skills
Adaptability to work independently and part of a team bringing in experts when needed
Excellent customer service skills
Passion for technology and learning
Some exposure with Microsoft technologies.

Application Closing Date
31st October, 2021.

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