Technical Support Engineer at Talents and Skills Africa – TDPel Jobs
Talents and Skills Africa Consulting LLC is a leading HR outsourcing and business support solutions provider in Nigeria providing a comprehensive range of outsourcing services from People Outsourcing to Business Process Outsourcing.
The company offer spectrum of HR services.
TALENTS and SKILLS Africa is also available as an online recruitment platform to enable our clients source and recruit top and skillful professionals. As an online recruitment platform, it accessible to job seekers and employers.The Technical/Field Service Engineer provides customer support, repair, testing of all equipment, and performs field service calls and installations as stated below:
Installation & Service support:
Responsible for the installation of equipment, applications, and getting the final acceptance from the customer.
Responsible for keeping equipment fully operational.
Troubleshooting, diagnosing and resolving issues.
Monitor and maintain computer networks.
Prioritizing and managing workflow.
Respond to customer’s calls, emails and act accordingly regarding issues.
Maintain good and smooth communication with customers through different channels like phone, email and web.
Maintaining procedural documents and reports
Trains customers on the use of equipment and applications.
Ability to learn and work on changing technologies.
Establish and maintain good working relationships with customers and other professionals.
Handles in-house customer repairs
Promote service replacement parts, service contracts
Prepare quotations for service issue when the system out of warranty
Prepare quotations for parts and service contract
Make sure that communication is clear and trustworthy.
Generate a report after every visit to the customer to be submitted to your supervisor immediately after each visit
Report to the management any unresolved problems
Responsible for proper training of the customer
Responsible for being properly trained
Receivables & Finances:
Responsible for getting the acceptance documents for final payment
Provide help to the sales coordinator to collect any remaining funds.
Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair
Other issues for Operation:
Participation on request to technical seminars or shows
Provide all the necessary information to the sales coordinator to update the customer database.
Provide all the necessary information to the sales coordinator to update the user list.
Other duties as assigned
Ability to work in adverse setting and climatic conditions
Sound ability to diagnose problems with existing equipment and fixing them
Ability to interpret technical issues through the non-technical description provided by their customers
Ability to communicate fluently with the customers and should possess good customer service skills
Enthusiastic, passionate, patient and should be a critical thinker
The candidate should possess good logical skills and the ability to prioritize tasks
The candidate should possess a pleasant disposition with the capability to be authoritative when necessary.
Candidate should have clear and effective oral and written communication skills in the English language.
Candidate should possess thorough knowledge and understanding of principle discipline and peripheral subjects.
Candidate must have strong coordination, organization, and liaison skills.
Candidate would manage any kind of technical work at the field even with little supervision.
Minimum Required Experience: 2-3 year(s)