Technical Customer Support Specialist at Frigoglass

Technical Customer Support Specialist at Frigoglass – TDPel Jobs

Frigoglass is a strategic partner to beverage brands throughout the world. We are the global leader in the Ice Cold Merchandisers (ICM) market and the principal supplier of glass packaging in the high growth markets of West Africa.

Frigoglass has long-standing relationships with blue chip customers in the soft drinks and beverage industries. Our bespoke Ice Cold Merchandisers (beverage coolers) enhance our customers’ beverage branding and trigger immediate beverage consumption. At the same time, our leading innovations in the field of green refrigeration enable our customers to meet their ambitious sustainability and carbon emissions reduction targets.

With a truly global footprint, Frigoglass is well established in the more mature European markets while it is evolving into an emerging markets champion. We efficiently support our customers around the world through manufacturing facilities in ten countries and an extensive network of sales and after-sales representatives in five continents.

In our glass bottle business, we are focused on the markets of Africa and the Middle East, which are a prime spot of investments for our customer base. We create value for our customers by building on our position as leading supplier of glass bottles and complementary packaging solutions in West Africa and the Middle East.Location: Ijebu-Ode, Ogun

Job Purpose

Liaise with customers to understand quality requirements and provide necessary technical support aimed at achieving product quality specified and for new product development.

Responsibilities

Coordinates with all customer bottling plants to ensure the products delivered meet the customer’s desired specification.
Coordinate closely with customer packaging teams and in-house teams at the Head office to develop new products and align them with the plant team in order to achieve the desired results and obtain approval in minimum time.
Provide technical support to bottling plants to ensure desirable expected result (crimping diameter, secure seal, no hooking, smooth flowing, etc.)
Coordinates with the commercial team at the Head office to ensure alignment with all sales developments; (quality; supply; New Product Development etc).
Provide feedback from customers along with authentic corrective action plan and align with plant for implementation of any suggestions or improvement required.
Coordinate and ensure that customers maintain and provide standard conditions for storage of crown products in bottling plants.
Carry out scheduled Customer visits and report writings/presentations.

Qualifications & Experience

Bachelor’s degree or Higher National Diploma (HND) in Sciences, Mechanical Engineering or any other related course
Minimum of 5-7 years’ experience in related field
Must be computer literate (EXCEL, Power Point, MS Word)
Good technical skills and knowledge of crown application and quality specifications.
Experience in managing customer service relationship with key accounts in packaging Industry
Excellent written and verbal communication skills with a passion for customer centric communication.
Must be will to travel to different customer locations within stipulated time
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