Team Lead, Consumer Collection and Recoveries Head at United Bank for Africa Plc (UBA)

Team Lead, Consumer Collection and Recoveries Head at United Bank for Africa Plc (UBA) – TDPel Jobs

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:
Job Title: Team Lead, Consumer Collection and Recoveries Head
Location: Nigeria

Job Objective(s)
Coordinates collection and recovery activities of the entire unit end to end
Provide initiatives for sales leads/penetration
Overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement
Minimise Loss resulting from non payment of loan. Loss forecasting and reports will be provided by the collection MIS unit
Supervision of the daily activities of direct reports
Initiate the formation and review of collection strategy manual and queuing criteria on a quarterly basis or as business requires
Initiate a review of the Collections and Recovery Procedures
Review net flows and collector productivity by bucket for capacity planning and for training needs
Implementing new strategies and tactics to improve collections and recovery performance, training and coaching staff to improve performance
Review/update watchlist on a monthly basis while monitoring accounts based on early warning signals
Provide feedback on collection activities for policy changes
Tools and Resource management
Achieve assigned recovery targets to contribute to organisation’s financial performance (Consumer and SME)
Minimum Education Qualifications
University Degree
Masters and/or other professional qualification will be an added advantage
Professional Qualifications would be an added benefit
Previous Work Experience Requirements:
Minimum 5+ years in similar position
Must have hands on experience in Credit Collection and Recoveries for consumer and SME, Sales, Relationship Management, Customer Service
Fair employer relationship in FGN, State and LGA.
Capable of resolving escalated issues arising from operations and requiring coordination with other departments
Skills required:
Excellent product knowledge skill
Excellent interpersonal, and negotiation skills
A good understanding of risk, credit policies and procedures
Excellent communication, planning, conflict resolution, organization, problem solving and analytical skills
Customer account analysis skill
Root Cause analysis and providing the right resolution plan for delinquent account
Knowledge:
Reporting
Understanding of complex financing methods
Financial statement analysis
Credit risk management
Knowledge of banking operations
Understanding of CBN money policies and guidelines
Credit analysis
Knowledge of relevant legal requirements
Knowledge of insurance claim process

Application Closing Date
Not Specified.

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