In the quiet streets of Taunton, Somerset, a heartwarming story came to an emotional close this week.
Pauline Richards, affectionately known as Miss KFC, was laid to rest after an extraordinary 47-year career at the very same fast food branch where she became a local legend.
More than just a worker, she was a fixture in the community, known for her infectious smile, playful banter, and the genuine care she showed to everyone she met.
A Funeral Fit for a Local Hero
On Wednesday, crowds lined the streets to bid farewell to Pauline.
Her hearse, accompanied by a horse-drawn procession, made its final journey to the KFC restaurant where she fried chicken for nearly five decades.
Friends, family, and loyal customers turned out in numbers to honor her life, stopping along the way to pay respects and leave notes in condolence books at the restaurant.
Serving Millions with a Smile
Ms. Richards, who sadly passed away last month aged 74 after a battle with cancer, is believed to have served over five million drumsticks during her illustrious career.
She had held nearly every position at the restaurant—from cleaner to cashier to team leader—and became KFC’s longest-serving employee after surpassing the previous record held by an American staffer.
Community Love and Childhood Memories
To the people of Taunton, Pauline was more than an employee—she was a friend, mentor, and sometimes surrogate grandmother.
Local children affectionately called her “Mum” and “Nan,” while adults reminisced about how she looked out for them on nights out.
She became a cult hero in the town thanks to her friendly nature and the lighthearted banter that made every visit to KFC memorable.
Civic Recognition and Family Tributes
Earlier this year, the town’s Mayor, Councillor Vanessa Garside, honored Pauline with a Civic Award for her outstanding service.
Her children, Wayne and Tracey Sutton, shared heartfelt memories, emphasizing that KFC was more than just a job for their mother. They said:
“Mum was a truly special person. She was kind, caring, generous, and adored by her children, grandchildren, and great-grandchildren.
She made people feel seen and valued, whether family, friends, or customers.”
They added that Pauline loved being part of the Taunton community and was comforted to know how many people are remembering her fondly.
Memories of Miss KFC
Pauline often spoke about her love for the job. She recalled children calling out “Hello Miss KFC” or addressing her as “Mum” and “Nan.”
Even on busy Friday and Saturday nights, regulars would ask about her whereabouts if she wasn’t working.
She began at KFC in the 1970s to support a friend and eventually became a manager, always maintaining her personal touch with every customer.
“I love my job. I have always spoken to customers, been friendly, and tried to help as best I can,” she once said.
Social Media Tributes and Lasting Impact
Her passing has sparked an outpouring of love online, with former customers remembering her warmth and dedication.
Comments ranged from, “She was an absolute legend, a beautiful soul,” to stories of how she fed and supported generations of townspeople through their nights out.
Some have suggested creating a bench or plaque in her honor—a permanent reminder of a woman who truly brought sunshine into the lives of those around her.
KFC and Town Council Remember Pauline
A KFC spokesperson said:
“We’re deeply saddened by the passing of our dear friend and colleague, Pauline Richards.
We are supporting Pauline’s family during this difficult time.”
Taunton Town Council echoed the sentiment, praising her as one of the town’s most beloved residents and highlighting her Civic Award as a testament to her outstanding service and kindness.
