Galaxy Backbone Limited,GBB has disclosed that the temporary services outage experienced by costumers had nothing to do with any form of security breach on their Infrastructure .
The Agency also reiterated that the security of data of customers and stakeholders is extremely paramount to the Agency as it maintains the highest level of international standards, equipment and policies in ensuring data is kept secure at all times.
The Head, Corporate Communications of the Agency , Chidi Okpala in a statement said Galaxy Backbone (GBB) was pleased to report that the outage experienced by some of our customers earlier reported has now been completely resolved.
Galaxy Backbone is a technology and communication enterprise of the Federal Government of Nigeria.
Incorporated in 2006.
The Agency provides digital infrastructure and network connectivity and communication services to public and private organizations
The Managing Director of Galaxy Backbone, Professor Muhammad Abubakar who appreciated customers said” I and the entire management thank all our customers for standing by us and believing in our ability and competence to get this resolved.
“We are proud of the doggedness and dedication of all the Engineers and Application Experts who worked round the clock since this issue occurred and never gave up until this was fully resolved.
“We also thank well-meaning Nigerians and our stakeholders who believed in our ability to get this resolved.
We thank the Minister of Communications and Digital Economy, Professor Isa Pantami, whose guidance, intervention and support during this period has been unwavering.
“During the period of this temporary outage, the organization has worked closely with its customers and all communication shared has been consistent at all levels with no contradictions”
Professor Abubakar affirmed that “GBB has put in all the necessary structures based on global standards to ensure that such an outage is never again experienced by any of our customers in either the public or private sector.
“As our customers resume their services to the public, our team of Engineers, Service Delivery and Support Experts would be working closely with them in the event of any problems that may need resolution”
He assured Nigerians of the agency’s commitment to maintaining excellent service delivery and enhancement of the digital services experience of our customer.
Ime N
Service Outage did not breach infrastructure security- Galaxy Backbone
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