Service Fulfillment Engineer (PH) at IpNX Nigeria Limited

Service Fulfillment Engineer (PH) at IpNX Nigeria Limited – TDPel Jobs

ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
Function: IP Telephony Engineer
Reporting to: Head, Engineering
Location: Lagos
Travel Frequency: Occasional

Purpose of the Job 

Provide Pre-sale support, Implementation and technical support for all IP Telephony services.

Expected Key Results 

Exceed MTTR for all voice related issues.
Deliver all voice projects within agreed timeline with the customers.
Proffer voice solutions within timeline agreed with the customer during presales engagement.
Deliver all voice projects within agreed timeline with the customers.
Exceed MTTR for all voice related issues.
Educational Qualifications & Functional Skills:

B.Sc/B.Eng) Computer Science/Computer Engineering/Electrical-Electronics Engineering.
4 Years Work Experience in similar roles.
Advanced Level Knowledge on Telecommunications, IP designs and implementation skills, & in-depth knowledge of IP Network.
Ability to find solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Innovative problem-solver who can generate workable solutions and resolve complaints.
Excellent business communication skills both verbal and written.

Work Experience:

Hands-on experience with Unix/Linux shell scripting.
Working knowledge of different Linux OS, CentOS, RedHat, Ubuntu.
Design, Implementation & Support of VoIP networks.
In-depth understanding of SIP based VoIP network architecture.
In-depth understanding of voice codecs & SIP-E1, SIP-Analogue architectures.
Familiar with several VoIP deployments e.g. CUCM, CME, Trixbox, Asterisk.
Working knowledge of IP-PBX, Analogue PABX configurations and troubleshooting.
Proficient in the use of network analytical tools e.g. Wireshark, Colasoft Capsa etc.
Implementing and troubleshooting various LAN Networks.
Familiar with Wi-Fi 802.11 a/b/g/n/e configurations and complete set-up.
Implementing and troubleshooting various WAN Networks running various routing protocols like BGP, OSPF, EIGRP, and MPLS VPNs.
Implementing and troubleshooting Mobile IP networks.
In-depth knowledge of Windows/Linux Servers Operating System.
Support systems for network management including a working knowledge of SNMP, Voice technologies and services including VoIP, PBX, PRI, ISDN, ACD, call recording, voicemail, conferencing, and CDRs
Substantive experience interfacing with network carriers and ISPs in LAN/WAN solution.

Other Requirements:

Customer Focus
Tech savvy
Team Work
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Nimble Learning
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