Service Delivery Coordinator at Willers Solutions Limited

Service Delivery Coordinator at Willers Solutions Limited – TDPel Jobs

Willers Solutions Limited – Our client, an Internet Service Provider (ISP) is recruiting to fill the position below:

Job Title: Service Delivery Coordinator
Location: Lagos

Responsibilities
Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial / POC and activation requests.
Daily & Monthly report on presales tracker sheet.
Process account activations for newly installed links for both new and existing clients
Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
Weekly reporting of new accounts that were recently activated to account department.
Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
To handle and process service request from sales person / reseller and communicate relevant information to the sales person/reseller
Maintain a good filing system for all signed contracts
All other duties as assigned by the Supervisor
Requirements
Minimum of BSc / HND in a related field
Minimum of 5 year’s experience as a service delivery coordinator in an internet solution provider (ISP) firm
Excellent knowledge and hands on use of Microsoft Excel
Well organized and pays attention to detail
Excellent verbal and written communication skills
Ability to analyze and interpret data
Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure

Application Closing Date
31st May, 2021.

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