Senior Business Manager at Airtel Africa

Senior Business Manager at Airtel Africa – TDPel Jobs

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:
Job Title: Senior Business Manager
Location: Port Harcourt, Rivers
Job Title: Full-time
Level: Mid-Senior

Job Purpose
To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Key Accountabilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:
Identify and formulate state sales strategies to help Drive gross additions
Supervise health of acquisitions, compliance on activations,
Oversee activating connections as per the stipulated turnaround times
Increase Revenue from the State:
Meet the Revenue targets for Prepaid and Postpaid in the State
Focus on revenue growth through Data and Smartphone growth
Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers
Expand distribution Width and Depth:
Identify and formulate state sales strategies to help Drive
Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
Network Coverage & Quality:
Network Optimization
New Sites ROI and deployment
Follow through with Zonal Technical Officers in delivering cell availability, quality of calls and reduction of outages at sites within state
Deliver Showroom Experience:
Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Ensure provision of standard Infrastructure at state showrooms,
Ensure showroom employees are up-skilled in industry training and certifications for the role
Achieve Employee Engagement scores in line with the Engagement target for the State Business area:
Continuously motivating the front line employees through leadership by examples
Implement all action plans that will address hygiene issues etc. from
engagement survey
Skills & Knowledge
10+ years of varied experience in Sales & Marketing with at least 2 years at middle
management level handling independent businesses.
Relevant experience in Telecom industry is desirable
Bachelor’s Degree in Management or related Social Sciences
Master’s in Business Administration would be preferred additional qualification
Result Orientation
Great problem-solving skills
Good communications skills.
Good interpersonal skills
Customer centric
Sound understanding of Sales systems and Process
Creative self starter

Application Closing Date
Not Specified.

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