Sales Team Lead at Fenix International – TDPel Jobs
We’re a next-generation energy company
Our flagship product, ReadyPay Power, is an expandable, lease-to-own solar home system providing lighting, phone charging, TV, and radio, financed through affordable installments over mobile money. We combine rich customer payment histories with additional data sources to create a cutting-edge credit score that enables those living off-grid to access both power upgrades and other life-changing loans.Department: Sales & Marketing
Reporting to: Head of Sales & Marketing
The Sales Team Lead will be stationed in Ikorodu and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers – responsible for the full customer cycle I.e., sale, fulfil, maintain and recover. The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.
Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
Managing installation technicians and maintenance technicians
Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.
Deliverables and Activities
On time high-quality system installations at the customers premises or any other location as directed by Engie Energy Access:
Coordinate installation technicians and maintenance technicians to ensure systems are installed and maintained,
Support recruitment of new installation and maintenance technicians in the sales area.
Prepare the monthly installation monitoring report for the zonal service coordinator.
Review control monthly commission payments and payroll follow up on faulty installations and inform finance department about deductions.
Repossessions are aligned and coordinated with the customer finance department.
Identify the needs for and recruit new contractors with support from service network team leader.
Responsible for disciplinary for installations and maintenance technicians.
Stock audit report
Providing regular portfolio & compliance reports to zonal sales manager and credit control team
Managing the daily work and activities of area administrator according prioritization policy on workout activities.
Deal with complex scenarios (customer not found, fire, violence etc.)
Assessing internal and external cause for portfolio deteriorations
Participating in the recruitment of new staff and training of existing staff
Monitor and review KPIs + provide feedback area administrator
Conduct periodic performance review of area administrator.
Mentoring each SAs, installation technician, maintenance technician, dual contractor and area admin to enhance operational performance, motivation and engagement.
Educating Sales agents, dual contractors, area administrator, installation technicians, maintenance technicians and in applicable policies, guidelines provided by zonal sales manager and credit departmental standards.
Support conducting quarterly inventory audits for all service centres.
Required Skills and Experience
BSc. Degree or Equivalent
2 or more years working in a role within a progressive sales and/or financial services
Previous experience in a managerial position is an added advantage
Ability and passion for coaching and training.
Strong ability in planning and organization.
Excellent verbal communication skills with customer focus
Computer literate, team player and dynamic self-starter.
Willing to travel/assign in any geographic area in Nigeria
Benue resident or willing to relocate there
Fluent in English.
Highly Desired Skills
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
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