The Assistant Chief Medical Laboratory Scientist at the Isolo General Hospital, Mrs. Olufunke Ajilore, has said that the right attitude to work is critical to saving lives.
Mrs. Ajilore said this while making a presentation titled “Attitudinal Changes in Service Delivery” during the Medical Laboratory Services Department monthly Continuous Medical Education (CME).
According to her, a positive attitude in healthcare management is not a choice, but a necessity, noting that possessing the right knowledge and skills are not enough, but when complemented with the right attitude, will produce great results.
The Medical Laboratory Scientist also averred that patients are affected by the attitude of whoever is attending to them, adding that a warm and friendly smile is part of good customer service.
She advised those who are consistently in a bad mood or poor state of mind to manage the negative situation tactfully, learn to adjust their perceptions, learn to show empathy and most importantly, seek training on service skills and etiquette.
Lending her voice to the presentation, the Assistant Director of Laboratory Services, Mrs. Omolara Eniayewun, agreed that putting a smile across to patients who are already distressed goes a long way to relieving their pains.
She said that attitudinal matter is what everyone should take with seriousness, particularly when it comes to patients with severe crisis, advising that sickle cell patients should be addressed in a manner that will give them hope.
Another presenter and a Senior Medical Laboratory Scientist, Mary Otukoya, spoke on the need to screen newborn babies for sickle cell disease, stressing that it is safer and better to screen the babies of sickle cell trait carriers, particularly those whose genotypes are AS, SS, SC, AC and CC.
Otukoya maintained, mothers of babies with any of the genotypes should be monitored and followed up when they give birth.
In his presentation on Professional Dignity in the Age of Quality Management System, Mr. Achuwo Chibuzo of the Centre for Integrated Health Programme, said that every scientific investigation must conform to global standards.
Commending Isolo General Hospital for conforming to this standard, especially the Head of Department of Medical Laboratory Services, Mrs. Omolara Eniayewun, he, however, counselled that there is always room for improvement.