Retail Shop Manager at SKLD integrated Services LLC

Retail Shop Manager at SKLD integrated Services LLC – TDPel Jobs

SKLD integrated Services LLC is Nigeria’s leading provider of relief products and solutions to local and international organizations engaged in development work, emergency interventions and crisis management. SKLD was formerly operating under the name School Kits Limited, an integrated educational supplies company which was launched in 2000 in Lagos, Nigeria.Location: Lekki, Lagos

Overall Purpose of the Job

As the Retail Shop Manager, you are responsible for overseeing the running and overall operational success of Skit Store.

Duties and Responsibilities

Acquaint subordinates with product knowledge and software training where necessary
Manage / Motivate Retail and support staff to meet or exceed sales targets
Assign workers to specific projects such as cleaning, rearranging of stocks, receiving new inventory or restocking based on the frequency
Keep track of stock ordering through inventory management software
Give daily, weekly and monthly update on sales activities- items in most/ least demand, customer preference and market trends to Head of Retail
Attend to customer inquiries
Deal with customer queries, resolution of complaints and escalate when necessary
Maintain awareness of market trends and monitoring what competitors are doing
Manage petty cash expense at the outlet
Train and develop the staff working under you (leadership and personnel effectiveness)
Attendance Register to be kept and monitored for all reporting staff
Supervise the cleaning of the outlet- dusting, sweeping, mopping, washing of toilets/ napkins, trimming of the flower hedges, refuse disposal

Requirements

Knowledge of retail management best practices
Outstanding communication and interpersonal abilities
Excellent organizing and leadership skills
Commercial awareness
Analytical mind and familiarity with data analysis principles
Excellent knowledge of retail management software
BSc / BA in business administration or relevant field

Skill and Competence:

Leadership: You must be able to lead and motivate your team
Communication: Excellent communication and people skills
Ability to work under pressure especially during the peak period and handle challenging situations
Personal attributes: Confident, Self-driven and Enthusiastic
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