Regional Airport Services Manager – West Africa at Qatar Airways

Regional Airport Services Manager – West Africa at Qatar Airways – TDPel Jobs

In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world.
Voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit, Qatar Airways has won the confidence of the travelling public.
Travel by air has reached the point where it is now taken for granted in all corners of the globe. With a larger number of passengers and more choice available in the skies today, airlines looking to maintain or grow their position in the marketplace must provide high-quality service with ever-increasing efficiency.
In this highly competitive environment, Qatar Airways has achieved much with our phenomenal route expansion averaging 30% growth year to year and flying one of the most modern fleet of 158 aircraft in the skies today. Our global network currently spans key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America, with scheduled flights operating to and from our hub in Doha, capital of the State of Qatar.
Since the airline’s relaunch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have been awarded a 5-Star rating by Skytrax.
I am delighted to say that Qatar Airways has achieved our main goal to be the best in the world and reach the pinnacle of the airline industry for outstanding in-flight service, superior onboard products, and operational excellence – a proud honour for me as Group Chief Executive, for my workforce, and for my country.
Part of this excellence is offering you a 5-Star travel experience online at the newly-relaunched qatarairways.com where you can book flights and search for information on the airline.
The new site also features the highest levels of price transparency, a new flight deals section, and an easier navigation tool to find the information at your fingertips. Whether you’re just beginning to plan your trip online or collecting your baggage after your return journey, you can expect a great experience all the way with Qatar Airways.
We always aim to excel in everything we do and to be considered best in the world is a tremendous achievement in our young history.
We look forward to welcoming you onboard.Job Id: 21000040

Category: Cargo & Airport Operations

About the Role

We have an open position for Regional Airport Services Manager – West Africa based in Lagos – Nigeria.
The role is responsible for ensuring that Airport and other airport operations falling under jurisdictions run smoothly, cost effectively and aligned with the safety and security requirement.
You will ensure to provide customers with Qatar Airways 5-star service promise. You will manage stations performance within your portfolio and ensure that service consistency is adhered based on set KPIs and targets.
You will manage the Airport Manager performance and will liaise closely with Senior Management.

Specific Accountabilities for the Role

Implementing Ground Services strategy at a grass roots level.
Accountable for stations overall Operational requirements including Safety & Security, Business and Contingency plans and Emergency and Accident response.
Ensuring that overall airport operations meet QR’s standard, policies and procedures whilst satisfying local and international standards and conforming to aviation regulatory requirements.
Responsible for all areas of Airport operations.
Ensuring that QR staff, service providers and handling agencies always provide highest level of service to both customers and colleagues whilst delivering QR’s product and services at a 5-star level.
Managing the services and day-to-day operations within the respective Lounges.
Ensuring that Lounge usage policy and standards are maintained across the respective Lounges and are reviewed regularly.
Managing the station’s budget and operating costs.
Enhancing and protecting revenue without compromising customer’s satisfaction, safety and security.
Optimizing the work force at stations level to minimize cost and ensure adequate coverage.
Managing the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract.
Establishing the department or teams objectives and priorities to align with and support business objectives.

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

Qualifications
To be successful in this role, you must have the following qualifications and skills:

Relevant College or University qualification to a minimum of Bachelor’s Degree
Minimum of 7 years of job-related experience
Experience within an airline,  customer service environment or GHA operations environment
Experience as an Airport Manager with a major airline.
Extensive overall knowledge of all areas and the airline/ airport operation
Work experience in a multi-cultural environment.
Leadership / Management skills.
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