Network Failure: MTN Apologise To Customers

The affected users were unable to either make or receive calls. Short Messaging Service (SMS) or text message was equally impacted, as well as data services.

Many of those affected had: “Emergency Calls Only” displayed on the screens of their phones.

In reaction to this development, MTN sent out a terse apologetic message that reads: “Some of our customers are having difficulty connecting to the network today. We’re looking into this and are truly sorry for any inconvenience caused.”

Subsequently, the network being able to resolve the disruption, followed up with another apologetic message that read: “Dear customers, we apologise for any inconvenience this has caused.”

No explanation was given for the outage but the service provider assured quality service.