Merchant Acquisition & Management Officer at Infostrategy Technology Limited

Merchant Acquisition & Management Officer at Infostrategy Technology Limited

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Infostrategy Technology Limited is an Information, Communication and Software Technology firm incorporated in Nigeria and the United Kingdom. We operate with a burning passion to transform the technological terrain of Africa by delivering value to clients through innovative and effective leverage of cutting-edge technology solutions.

We are recruiting to fill the position below:
Job Title: Merchant Acquisition & Management Officer
Location: Kano
Department: Head Growth & Implementation

Job Summary
We are looking to fill this position with someone that is experienced in merchant acquisition and management.
The primary responsibilities will be to sell the company’s products and services, manage the sales representative, acquire new customers and retain the existing customers.
Essential Duties and Responsiblites
Identifying and acquiring of new customers via cold calls and scheduled meetings.
Physical onboarding of new merchants by training them, helping with installation set-up and providing strategic branding items.
Retention of existing customers by creating strategies for follow-up and physically monitor to ensure that merchants remain active.
Achieve set targets as reviewed by the from time to time.
Ensuring that all abandoned sign-ups/registrations are categorized and converted to valuable customer accounts.
Ensure optimal utilization of POS in all locations.
Establish and maintain a beneficial relationship with stake holders.
Gathering feedback from merchants on a routine basis to help gain insight into needs, problems and recommendations.
Providing non-technical support to merchants and customers promptly and escalating other forms of support to the appropriate units
Manage relationship with merchants and escalate challenge for prompt resolution.
Supervising and monitoring marketers, sales reps and device technician.
Generate timely reports indicating the status of all activities.
Other duties as assigned.
Qualifications, Experience, Skills and Competencies
Must be experienced in Merchant Acquisition or Marketing
Must be experienced in sales roles
Ability to drive sales process from planning to closing.
Must have knowledge of the local market
Must be able to manage a team.
Proven record of leadership.
Strong Customer Relationship skills
Excellent communication and interpersonal skills.
Excellent knowledge of Microsoft Office suite

Application Closing Date
20th July, 2021.

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