A Meals on Wheels employee was seen on surveillance footage denying a 70-year-old grandmother a coffee in her own house, and the employee’s boss laughed and said the woman deserved to be paid “F***ing £50” for the incident.
Social services administrators have expressed regret after being caught on surveillance cameras at grandma Jane McTighe’s apartment recording the uniformed worker bringing the lunch going on a tirade.
It happened after Mrs. McTighe, who was bewildered, had requested for a coffee but been informed, “I’m not meant to be doing all this.”
The employee is shown on camera complaining to her supervisor about Mrs. McTighe’s request for her to bring her coffee.
She demanded that I do anything for her love, she stated. She asks me to make her coffee and bring her cups inside. This is not what I’m meant to be doing, is it?”
“Well no, not unless she’s giving you f*****g £50 for Christmas,” her boss responds.
The cameras, according to Mrs. McTighe’s grandson Lewis Jones, 20, of Llanbradach, South Wales, were set up after a series of falls she experienced.
According to him, my grandmother has trouble understanding who enters and exits the home, thus she was unaware that Meals on Wheels cannot or would not deliver a drink, regardless of their position or contract.
“The entrance door is covered with CCTV stickers, and the camera inside the apartment is not at all concealed.”
Over the last several years, my grandma has spent a lot of time in and out of the hospital.
She often falls, so we needed a plan in place in case we couldn’t get to the apartment because of the decreased number of caretakers.
Before the council lowered it to two, then to only a Meals on Wheels visit, Mr. Jones said that his grandmother used to get up to four caregiver visits every day.
My mother entered the room and saw that my grandma was clearly agitated, he said.
She knew she had just gone because she noticed the Meals on Wheels volunteer sitting in her vehicle.
We looked at the cameras since my grandma was unable to provide an explanation.
I know she’s not a Meals on Wheels caregiver, but it was that person’s attitude and accepting the call in my grandmother’s house where she could hear it.
“That hurt her, and I believe it was crucial to discuss what these services are doing to vulnerable individuals in their homes,” said the author.
She was obviously not concerned with the quantity of fluids she was consuming or the possibility that she would burn herself; rather, it was a matter of “I’m not being paid for this – I’m not doing it.”
I’m an irritated grandson, simply letting folks know how my grandma felt about these services.
Currently, Caerphilly County Borough Council has apologized.
“This behavior is entirely unacceptable,” said Christina Harrhy, the council’s chief executive. “I want to reassure our citizens that this is a unique event and does not represent the high quality service offering we give our communities,” she said.
I sincerely apologize to Mrs. McTighe and her family for the upsetting incident. The fact that this matter will be handled swiftly and in line with council rules and procedures is something else I’d want to personally guarantee.
Senior officials will get in touch with Mrs. McTighe to apologize personally and to address her requirements and provide her with the necessary assistance, according to the statement.