Mark Zuckerberg, the company’s founder, had no doubts about who was to blame.
TikTok’s popularity has soared, particularly among younger viewers who are drawn to the app’s user-friendly controls and cheery content, which consists largely of very short, self-made movies.
“TikTok from the beginning has focused on a younger audience – the style of the content, the music, the dancing,” says Flavilla Fongang, who runs London-based branding agency 3 Colours Rule.
“Their moment has really come in the pandemic, where people were desperately looking for ways to stay connected.”
In the same time period, Facebook – whose parent company has been renamed Meta – has been battling regulatory issues, negative headlines around bullying and disinformation, and on Wednesday faced a huge slide in its share price.
That said, Facebook remains the world’s most popular social media network by far.
It lost one million daily users in the last quarter of last year but still has almost 1.9 billion, figures that dwarf every other platform.
So does Facebook need to worry about attracting younger audiences, and can it do anything to remedy its image as a platform for the older generation?
The company itself clearly thinks so.
It has been focused on the question for almost a decade, according to papers released last year by whistleblower Frances Haugen, some of which detailed the platform’s concerns about losing young audiences.
“Young adults perceive content as boring, misleading, and negative,” data scientists told Facebook bosses, according to an account from Haugen’s documents reported on The Verge website.
Yet up until this year, the platform had been able to post impressive growth figures.
Analysts say this was papering over the cracks.
“It’s not something that’s new, this migration of younger users away from the core Facebook platform,” says analyst Matt Bailey from London-based Omdia group.
“It was making up for those lost users with older demographics… but it’s reached a bit of a saturation point among those older audiences.”
FACEBOOK BET ON THE METAVERSE
Facebook has been looking at TikTok’s rise with alarm and some jealousy.
The upstart app added 650,000 new users every day in the final quarter of last year, according to the We Are Social communications agency.
“This change in dynamics between the two firms can be explained by Facebook’s inability to get subscribers among the ‘Gen Z’ group of 15 to 25-year-olds,” says Vincent Reynaud-Lacroze of the agency’s French branch.
“It’s become a bit of a platform for the ‘boomers’.”
The firm has already tried to replicate the success of TikTok through its short-video Reels function, and borrowed inspiration from its own Instagram platform for its picture-led Stories function. But neither addition has stopped the slump.
For branding expert Fongang, the bottom line is that TikTok and other platforms have the kind of functions that young people want.
“The young generation, they’re fickle, they want content to move fast, with streaming and this ability to connect with strangers very quickly,” she says.
“If you think about Facebook and Instagram it’s about who you know in your space. Whether it’s Twitch or TikTok, you can have interaction with strangers and create something magical even if you don’t know them.”
The stagnation with its Facebook platform at least partially explains the company’s decision to rebrand as Meta late last year, tying its future to the concept of the metaverse – a 3-D internet fuelled by virtual reality technology.
“The metaverse is their core bet on the future,” says analyst Bailey. “They’re probably leading that race at the moment in terms of ad-based monetisation.”
“If they can translate that success into this new area then what happened over the past couple of days will be of less concern for them.”