Lagos Launches Learning Management System For Effective Service Delivery

Lagos Launches Learning Management System For Effective Service Delivery

Lagos State Governor, Mr. Babajide Olusola Sanwo-Olu, has promised to continue to place a premium on human capacity development as a way of ensuring professionalism in the public service and improving public service delivery in the State.

Governor Sanwo-Olu, who stated this at the official launch of the Learning Management System (LMS) held at the Adeyemi-Bero Auditorium, Alausa, Ikeja on Wednesday, said that with over 42,000 workforce, the need for continuous training and retraining of workers in the service cannot be overemphasised.



Describing the LMS as a technology-driven platform, developed with Envivo Communications to enhance capacity development in the public workforce through continuous training, Sanwo-Olu said that the innovation would raise the bar of service delivery in the civil service, stressing that the platform would expose the personnel to a wide spectrum of opportunities for enhanced competence and efficiency.

Mr. Governor said, “The launch of the Learning Management System is a crystallisation of the reform process, which our administration initiated to improve service delivery in public administration and governance. It is not by chance that the Lagos State Public Service is globally acclaimed as a pacesetter among other public administration and governance systems in Nigeria and Africa”.

He stressed that the present administration places a premium on the competence of the Public Service to deliver government policies, strategies and programmes for the benefit of the people, saying “It is absolutely necessary that we equip our public service personnel with the requisite skills and learning tools needed to thrive in a 21st-Century Economy and a knowledge-based environment”.



The Governor averred that the State Government will continue to provide opportunities for all public servants to access career enhancement courses, training and programmes.

In his words: “As we intensify efforts to make Lagos State a 21st-century economy, our people will be equipped with what it takes to contribute their quota to global development and we will ensure that our developmental activities are driven by cutting-edge knowledge, innovation and technology. The incorporation of the Learning Management System into the Human Capacity Development Model in Lagos State will further serve to enhance the capacity of public servants to deliver quality and timely service to members of the public”.

“It is encouraging to know that 42,009 public servants have been onboarded on the platform, which has a variety of learning contents with over 4000 free, self-enrollment courses and 8000 courses from the LinkedIn Learning Library. I encourage everyone in the public service to register on the Portal. This is an opportunity for you all to benefit from the global standard training that is on offer for your personal and professional development”, he added.

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In his goodwill message, the Lagos State Head of Service, Mr. Hakeem Muri-Okunola, said the launch of LMS would, in no distance future, enhance the learning process of all public servants irrespective of their cadres and distance, affirming that the State Civil Service has always been adjudged to be at the forefront of governance and innovation.

On her part, the Commissioner for Establishments, Training and Pensions, Mrs. Ajibola Ponnle, said the dream of the LMS in Lagos State Public Service was handed to her shortly after she took office by the Head of Service, Mr. Hakeem Muri-Okunola, who had started discussions with the consultants.

She said implementing a Learning Management System for the government was not just to be in tune with the global trend, but, rather, it is a radical transformation targeted at the root of salvaging public service delivery failures in the State.



Ponnle added that the government used the COVID-19 lockdown period as an opportunity to fast track the online training strategy with its first-ever webinar series tagged the ‘Resilience series’, where government called on experts from around the country in diverse fields to share knowledge with the staff.

Ponnle said: “The LMS we are launching today is the first of its kind in the Nigerian Public Service. One of the major challenges the administration faced was a very low penetration of training nominations. In the four years prior to the present administration, Lagos State trained an average of 3000 staff at the Office of Establishments and Training”.

“But with the LMS, which is an online software application for the administration, documentation, tracking, reporting and delivery of educational courses and training programmes, we have successfully onboarded 42,446 onto the platform, thanks to our online learning partner, Envivo”, she said.



The Commissioner stated that LMS without content is like having a library without books, stressing that, not only did the Lagos State workforce have access to over 1,000 basic courses provided by Envivo iClass Suite, the Governor also magnanimously approved partnership with one of the best content libraries in the world, LinkedIn Learning.

She said this gave the workforce access to over 8,000 global best practice courses, certificate programmes in various disciplines curated by the best minds and experts in their various fields.

Expressing satisfaction that in spite of these turbulent times around the world, Lagos State played a vital role, even in its bureaucratic process, and ensured its workers were well equipped to perform their roles and deliver service to the citizens.

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“As you are aware, since the year began, level 1-12 officers have worked from home. What this LMS provides is an opportunity for officers to use this time to sharpen their skills and broaden their knowledge in view of their return to working full time”, she said.

The Permanent Secretary, Ministry of Establishments and Training, Dr. Abiodun Onayele thanked all public servants for embracing the LMS. He encouraged the workforce to ensure that they key into the programme for improved service delivery.

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