Customers believe Qantas has gone from ‘best to worst’ in the globe.

After the Daily Mail Australia revealed what it’s actually like to work for the Flying Kangaroo, enraged Qantas customers claim the once-loved airline has gone from ‘best to worst’ in Australia.

In a protracted legal battle that could result in a multi-million dollar payout, enraged employees and fired employees revealed what it’s like to work for the ‘Spirit of Australia’ and leveled startling charges against the airline.

In late 2020, the Transport Workers Union sued Qantas, claiming that the airline had illegally fired approximately 2,000 baggage handlers, cleaners, and ground personnel before outsourcing their employment to foreign-owned companies like Swissport.

Customers have become jaded as a result of the trickle-down effect, with Frequent Flyer members stating that they are looking for other options due to rising fares.

Australians have taken to social media to vent their dissatisfaction with Qantas, claiming the airline has strayed from its historically high standards, with one woman composing a scathing open letter to the’mean spirit of Australia.’

‘Maybe instead of spending money on glossy new ads filled with Aussie talent, you perhaps could do the bare minimum and answer the phone when your customers need assistance?’, Dr Sara Marzouk wrote.

‘Maybe you can invest in providing jobs onshore by establishing call-centres where the staff actually have a clue about what they can and cannot do?

‘Stop blaming this on COVID. These issues of poor customer service pre-dated the pandemic but have been exacerbated by them. No other airline has shown such contempt.

‘You need to do better.’

Another woman named Dee tweeted at Qantas on Monday,

‘When did you change to a high-cost low service airline? Gone from best in class to worst,’ a woman named Dee tweeted to the airline’s account.

‘The corporate virtue signaling is as hurtful as their inadequate service,’ wrote Herald Sun columnist Rita Panahi in response to the piece.

Others said that Qantas’ service had deteriorated to the point of being ‘awful,’ claiming that its offshore call centers had made handling their reservations a headache.

Everyone else is routed to offices in New Zealand, South Africa, the Philippines, and Malaysia. The airline operates a priority call center in Hobart for its top clients, with everyone else being referred to offices in New Zealand, South Africa, the Philippines, and Malaysia.

Customers have shared photos of long lines to talk with Qantas customer service representatives, with one man waiting more than six hours for an answer.

‘Absolutely disgraceful. South African call centre working a charm. Been on the phone for almost 10 hours across three days. Inept and rude,’ a passenger named Jack posted to Twitter.

‘Your website has not allowed me to make a booking the last three days and your call centre claims to be too busy to pick my calls the last two days,’ another man named Shiva wrote.

A chiropractor named Anthony said he had been attempting to get ahold of the airline for days regarding a flight that had changed departure time.

‘Would it be too much to ask for a response on any platform inc phone? We have been trying to contact you for weeks now regarding a flight that have changed on us and nothing. And when we do, your CS rep has failed to resolve the issue! What a disgrace!’