Customer Support Officer at Alpha Mead Group – TDPel Jobs
Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management and Real Estate Financing Services.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Conduct periodic unannounced requests from customers
Involvement and input required with the Portfolio Manager for the selection of service providers
Assure full compliance of all service providers with registration criteria and standards
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Update our internal databases with information about technical issues and useful discussions with customers
Manage Customers to identify, monitor, address, and eliminate all issues around customer quotation for any requests while ensuring the environmental, health and safety issues relating to same
Maintain liaison relationship with Customers / Service Providers
Conduct periodic monitoring of the activities flowing through the Call2Fix platform
Monitor customer complaints on the Call2Fix platform and reach out to provide assistance
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with ourSales and Marketing team
Provide Project Management services for small projects as directed by the management
Inform customers about new features and functionalities
Provide help to stakeholders as necessary and coordinate activities (daily, monthly, quarterly and annual FM reports).
First Degree in Information Technology or any related field
Minimum of 4 years of experience as a Customer Support Specialist or similar Customer Service role
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Patience when handling tough cases.
Skills and Attributes:
Excellent communication skills
Excellent leadership skills
Proficient in MS Office
Outstanding organizational skills
Attention to details.
Application Closing Date