Customer Service Supervisor (Team Lead) at Ascentech Services Limited – TDPel Jobs
Ascentech Services Limited – Our client, a leader in the Internet Service Provider (ISP) sector is currently recruiting suitable candidates to fill the position below:
Job Title: Customer Service Supervisor (Team Lead)
Location: Abuja (FCT)
Employment Type: Full-time
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
- B.Sc / HND in Mass Communication or any similar discipline
- 7+ years of work experience in a similar position with any leading ISP.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
N150,000 – N200,000 / Month
Application Closing Date
30th May, 2021.