Customer Service Representative at a Reputable Pharmacy and Stores – TDPel Jobs
A reputable Pharmacy and Stores that run several pharmacies and retail stores across Abuja is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Abuja (FCT)
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Work with the online team and be involved in the digital order processing of the site.
2-10 years work experience.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Great communication skills
People handling skills is required
Efficient and intelligent.
Application Closing Date
18th August, 2021.