Customer Service Representative at a Multi Dimensional Company

Customer Service Representative at a Multi Dimensional Company – TDPel Jobs

A Multi Dimensional Company located in the ancient city of Ibadan is recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities
Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service teamsales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Requirements
Candidates should possess a Bachelor’s Degree / OND / NCE qualification.
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Salary
N30,000 – N40,000 monthly

Application Closing Date
30th July, 2021.

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