Customer Service Officer at West Africa Vocational Academies

Customer Service Officer at West Africa Vocational Academies – TDPel Jobs

WAVE is solving what is arguably the biggest challenge on the continent: youth unemployment. In West Africa, 40-85% of youth, more than 50 million, are either unemployed or underemployed. Meanwhile, job creation in the region is on the rise. The disconnect between work-ready youth and the employment market must be bridged. WAVE Academies gets young people ready for work and connects them to the right entry-level jobs. Since 2013, we have trained over 3,000 unemployed youth and transitioned over 70% of them into employment, entrepreneurship or education/training opportunities that double their incomes within one year. 

More broadly, WAVE aims to “re-wire” Nigeria’s education-to-employment system by facilitating collaboration between employers, educators, and government to develop industry-relevant competencies that ensure a successful transition into the labor market. Our vision is a world where every young African has access to the skills and opportunity to become what they imagine.Location: Yaba, Lagos

Responsibilities

Attending to customer inquiries in a smart and delightful manner
Attract potential customers by answering product and service questions and suggesting information about other products and services
Responding to both online and on-call customer
Understanding what it is you’re selling to the customer
Be ready to educate the customer on the services you’re providing
Work Hours: 8 AM – 6 PM ( Can leave if daily tasks are completed before 5 pm) – 5days a weeks based on shifts (including weekends)

Requirements

Candidates should possess Bachelor’s Degree with 1-3 years work experience.
Ability to work in a team
Ability to problem solve
Critical thinking
Assertive
Excellent verbal and written communication
Previous experience in a similar role is a huge advantage.

Salary
NGN 40,000 – 50,000 Monthly.
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