Customer Service Officer at 363 Photography – TDPel Jobs
363 Photography – With sister companies in Abuja and Osun State, 363 Photography studio Lagos, Nigeria is a one-stop shop for all things photography, with a well equipped studios for photography and make-up, as well as a production studio for image printing, production of photo books and photo frames.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
The Customer Service Officer is responsible for providing excellent customer service, ensuring that the needs of customers are being satisfied and promote this idea throughout the organization.
Job functions include:
Attend to customers’ inquiries via email, social media, telephone calls, and face to face, providing necessary and adequate information to inform the customer’s buying decision
Issue out and record payment receipts
Greet and welcome guests and customers into the company
Participate in enhancing the company’s image via social media
Improves customer service procedures, policies, and standards for the company
Collect customer feedback by making clear notes on an inquiry / complaint, channeling them to relevant members of staff, and by ensuring the answer is given on time
Provide help and advice to customers using the company’s products or services
Provide possible improvements to customer service
Understands the company’s reputation and ensures to retain that image by continually enhancing the organization’s performance.
Qualifications and Experience
A minimum of OND in any area of study
At least 1 year experience in a similar role.
Good communication skills- verbal and written
Attention to detail
Time management skills
Good knowledge of social media
Application Closing Date
30th June, 2021.