Customer Experience Officers at ERFOLG Outsource Limited

Customer Experience Officers at ERFOLG Outsource Limited – TDPel Jobs

ERFOLG Outsource Limited is a business management consulting firm with core competence in the fields of human resources management. We stand to provide efficient and qualitative consulting services in the areas of human resources placement and management, provide businesses with needed outsourcing services, training & Leadership Development Programs.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Lagos
Employment Type: Full-time
Level: Entry Level 1 & 2

Job Description

  • Make or update travel reservation(s) for a walk-in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service matters in-person or virtually.
  • Forward booking/traveling reschedule requests to the concerned unit.
  • Announce arrival and departure information using the public address system.
  • Assist with Guests’ luggage check-in.
  • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to all company policies and promote brand Goodwill.
  • Promote/ Cross-sell Company’s products & services.
  • Assist guests that require special assistance to board or depart conveyance.

Job Requirements

  • BSc Degree / HND (a minimum of 2.2 / Lower Credit) from an accredited / reputable tertiary Institution.
  • 1 – 2 years work experience.

Salary

  • N70,000 – N80,000 monthly.

Application Closing Date
12th August, 2021.

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