Cape Town residents are being urged to stay vigilant after a wave of scams targeting electricity users via WhatsApp.
Fraudsters are posing as City of Cape Town electricity officials, trying to trick people into paying fake arrears through unofficial channels.
How the Scam Unfolds
In a recent incident in the Helderberg area, a resident received a WhatsApp message warning them that their electricity would be cut off unless they settled “outstanding municipal debt” immediately
. The message was quickly followed by calls from the scammers, who demanded payment either via e-Wallet or into a private bank account.
Fortunately, the resident recognised the red flags and reported the incident to the City of Cape Town before handing over any money.
City of Cape Town Issues a Clear Warning
The City has made it very clear: residents will never be notified of electricity or water disconnections via WhatsApp, Facebook, or any other social media platform.
“No City official may request payment via e-Wallet or personal bank accounts,” said Mayco Member for Energy, Alderman Xanthea Limberg.
“All payments must be made through official City channels, either by visiting a municipal cash office or using the electronic payment details listed on your official municipal bills.”
Limberg also urged residents to spread the word, especially to family members and the elderly, and to always double-check by calling the City’s Call Centre at 0860 103 08.
How to Protect Yourself from Scammers
Residents are advised to follow these simple rules to stay safe:
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The City will never send WhatsApp messages about electricity or water disconnections.
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Never pay into private accounts or via e-Wallet on request from someone claiming to be a City official.
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Always use official City payment channels listed on municipal bills.
If City contractors are working in your area, they must carry a proper identification card showing the City logo, their full name, and a photo.
If you’re unsure about anyone claiming to be from the municipality, call the City’s Call Centre immediately at 0860 103 08.
Reporting Suspicious Activity
Suspicious activity can be reported through:
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City Fraud Hotline: 0800 32 31 30
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SAPS: Contact your nearest police station
The City’s message is simple: pause, verify, and never pay through unofficial channels.
