A Melbourne café has received a framed one-star review after a customer was given a flat white instead of a latte and claimed staff refused to remake it.
The review branded the staff as ‘hipster t*ssers’ and warned the venue would struggle to keep its doors open.
However, the owner says the café has thrived following the incident, despite other businesses being forced to close as operation costs skyrocket alongside inflation.
The situation is so dire that some small-business owners are even selling their homes or working second jobs to try to make ends meet.
A regular to the café posted a photo of the framed review to Reddit, which received mixed opinions from fellow users.
Some users criticized the café’s efforts to frame the review instead of rectifying the order at the time, while others pointed out that the difference between a latte and a flat white is marginal.
Despite the criticism, the business has experienced a boom in the wake of the incident, which goes against the current trend of hundreds of family-run restaurants, cafés and shops going to the wall across Australia.
Some hospitality venues have seen costs across all of their operation costs from costs of produce to utilities.
Chicken, for example, was $9.80 a kilo three months ago and is now $11.50.
A drum of oil was $40 and is now $85, while chips, the humble French fry, used to cost $20 a box and now cost $67.
Electricity bills have already surged across the country, with more than 500,000 households facing another increase of at least 20 per cent this winter.
As a result, some small-business owners are selling their homes or working second jobs to try to make ends meet.