Area Business Manager at Greenlight Planet – TDPel Jobs
Greenlight Planet is a for profit social business that develops and manufactures honest, reliable solar products designed to help people living off the electric grid.
Greenlight Planet was founded by T. Patrick Walsh, a University of Illinois student who spent part of 2005 working with the charity Engineers Without Borders in rural India. He saw that the residents, users of ubiquitous kerosene lamps, were not charity cases. Rather, they were savvy consumers demanding a better product. He designed and sold the first solar-lantern prototypes in 2006 in the state of Orissa: brighter and healthier than kerosene lamps, but affordable enough so people could purchase without subsidies.
The idea of Greenlight Planet was born. In 2007 Mayank Sekhsaria and Anish Thakkar joined Patrick as co-founders and the three set out for India and China to make Greenlight Planet a reality with the vision that smart design, efficient engineering and innovative distribution strategies could make dirty kerosene lanterns a thing of the past.
Greenlight Planet is owned and operated by engineers, sales force experts, and operations gurus who love to solve difficult problems that change our customers’ lives before our eyes. Our offices across the world are cultural melting pots of technological and grass-roots innovation.Location: Eruwa, Oyo
Reporting to: Regional Business Manager, West West.
We are looking for someone who is driven, passionate, and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.
If this sounds like you, we would love to hear from you.
The Area Business Manager will lead sales, collections, and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate, and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers, and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide a clean, affordable and reliable source of energy in their areas.
Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory, and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating the highest levels of integrity, ethics, and professionalism while dealing with customers.
Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day-to-day tasks, sales & collections plans, routes, and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area, or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that the first 5 sales of each Energy Officer are done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
Work with Energy Officers: Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers, and markets to make group sales.
Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on the 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues, and resolutions, as desired and agreed with your Regional Business Manager.
Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments, and ultimately repossessing the systems as a last recourse in case the customer defaults.
Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Proactively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance, and smartphone issuance.
Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan, and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail-related activities are followed per process and the base of high-selling retailers grows exponentially within your area of operation.
The ideal Area Business Manager:
Has a degree in a Business-related field OR equivalent and at least 4 years of hands-on experience in field sales.
Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
Has extensive Customer Care experience
Has high innovative skills, thinking out of the box, tests out opinions, cost-conscious
Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value, and see the big picture
Is able to develop trust, skillfully builds relations, works on internal & external relationships
Listens well, coaches’ others, and is disciplined in their learning practice
Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed, and gives excellent Customer Satisfaction
Is familiar with the town or city in which the job is located
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
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