Civil/crime news: digital go-live for subject access requests

✔ Fact Checked by TDPel News Desk

By Samantha Allen

Published: April 6, 2022 | 4:12 PM GMT

A new digital service allowing individuals to request personal information is now available which aims to improve the user experience for subject access requests (SARs).

The process allows individuals to request information held by the Legal Aid Agency and other parts of the Ministry of Justice.

The service is open to all solicitors and members of the public who wish to request personal information.

Digital service trial

A pilot for the new service was run towards the end of 2021 with a small group, which included legal aid practitioners.

The pilot was run by the Ministry of Justice, which manages the SAR process. During the pilot:

improvements were made to the efficiency of the process – requests made through the digital form were accepted as valid 81% of the time
two-thirds of solicitors surveyed said they were satisfied or very satisfied with the new request process
responding to feedback, online content explaining the service was updated to make it clearer for everyone

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About Samantha Allen

Samantha Allen is a seasoned journalist and senior correspondent at TDPel Media, specializing in the intersection of maternal health, clinical wellness, and public policy. With a background in investigative reporting and a passion for data-driven storytelling, Samantha has become a trusted voice for expectant mothers and healthcare advocates worldwide. Her work focuses on translating complex medical research into actionable insights, covering everything from prenatal fitness and neonatal care to the socioeconomic impacts of healthcare legislation. At TDPel Media, Samantha leads the agency's health analytics desk, ensuring that every report is grounded in accuracy, empathy, and scientific integrity. When she isn't in the newsroom, she is an advocate for community-led wellness initiatives and an avid explorer of California’s coastal trails.