Eskom has officially kicked off the rollout of smart electricity meters across the North West province, offering them to residents at no cost.
The initiative, which began in September, aims to replace old or faulty meters while helping households monitor their electricity usage more accurately.
Warning Against Fraud and Scams
The utility has made it clear that customers should never pay for meter replacements.
Residents are urged to remain alert and report any suspicious activity.
Eskom emphasized that any attempt to demand cash from homeowners, whether by employees or contractors, is fraudulent.
“Customers should not give cash to any Eskom employee or contractor,” the power company said, underscoring the importance of vigilance during the rollout.
Community Cooperation is Key
Eskom is encouraging residents to work closely with local leaders, councillors, and community authorities to protect the integrity of the program.
Anyone who encounters bribery attempts, illegal tampering, or other fraudulent activity is urged to report it immediately.
The utility has set up multiple reporting channels: the Eskom Crime Line at 0800 112 722, WhatsApp at 081 333 3323, or through local traditional leaders and councillors.
Cooperation from the community is seen as vital to ensure that the meters reach legitimate customers safely.
How Smart Meters Make Life Easier
These digital meters automatically track electricity consumption and deduct usage from prepaid balances, giving households near real-time visibility over their energy use.
According to Eskom, this allows customers to monitor how much electricity they are using almost instantly, making it easier to manage costs and reduce wastage.
“It lets customers see their electricity use almost right away, helping them keep track of how much they use and have more control over their energy use,” Eskom explained.
Benefits for Billing and Service
Beyond monitoring, smart meters improve billing accuracy and reduce disputes over charges.
Eskom said the technology also helps speed up service delivery, manage data more efficiently, and strengthen communication with customers.
Ultimately, the program is designed to make life easier for both residents and the utility itself, while encouraging responsible electricity usage.
Staying Informed During the Rollout
Eskom continues to engage communities about where and when installations take place, ensuring transparency and safety throughout the North West province.
Residents are reminded to stay informed, stay vigilant, and report any suspicious activity so that the program can run smoothly and benefit everyone it’s intended to help.
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